Shipping rates
You agree to cover postage fees as they are calculated during checkout.
Should there be an error in calculating your postage costs, we will reach out to you before proceeding with your order to discuss potential options, such as covering any additional costs or making adjustments to your order.
Australia Post may adjust their fees periodically. Therefore, you acknowledge and agree that we may modify the applicable postage fees for orders with prior notice. This notice will be provided by updating the postage fees on the website.
Packing and handling
We aim to process all orders within 48 hours on weekdays after receiving payment. Once processed, we will strive to dispatch orders either on the same business day or the following business day.
Please understand that this handling timeframe may vary, particularly during periods of high order volume. You acknowledge that we are not responsible for any delays in dispatching your order.
Shipping
We use Australia Post to send your items and offer both standard and express shipping. Once sent, standard delivery orders will arrive in 2-6 business days and express orders in 1-3 business days, depending on where you are located. Australia Post can deliver to apartments, PO Boxes, Parcel Lockers and remote locations.*
Tracking
Once shipped, you’ll be able to track your package, receive estimated delivery dates and request that it be left in a safe place using the AusPost app or your MyPost account. Parcels can also be tracked on the Australia Post website. Please allow up to 24 hours for your tracking number to start showing updates.
Stock availability
We regularly update our stock levels, yet there may be instances where another customer purchases the same item you've ordered simultaneously. Additionally, some items may be displayed in our physical store, leading to potential purchases before we update our website's stock. Should this occur, we'll notify you within one business day, providing an updated delivery time if re-ordering is an option. If not, we'll promptly inform you and process a refund.
Pricing and payment
Our prices are in Australian dollars at the recommended retail price set by the brand and include the Australian Goods and Services Tax (GST).