Return Policy

At Saddle Up Boonah, we want you to be happy with your purchase. If you need to return an item, please contact us within 14 days of receiving your order by emailing admin@saddleupboonah.com.au.

Please include your order number, contact details and the reason for your return. We’ll be in touch as soon as possible to guide you through the returns process.

Eligibility for a Return

To be eligible for a return:

• The item must be returned in its original, undamaged packaging
• The item must be unused, unworn, unwashed and undamaged
• All original tags must still be attached
• The item must not have been on sale or reduced to clear at the time of purchase
• Proof of purchase (receipt or order confirmation) must be provided

Please Note

• Customers are responsible for return shipping costs, unless the return is due to a faulty product or an error made by Saddle Up Boonah
• If returned items do not meet the above conditions, the return may not be accepted and the item will be returned to the customer
• Approved refunds will be processed within 7 business days of us receiving and inspecting the returned item

Australian Consumer Law

Nothing in this policy is intended to limit your rights under Australian Consumer Law.
You are entitled to a refund, replacement or repair if a product is faulty, not as described, or does not meet acceptable quality standards, regardless of whether the item is on sale or full price.

Second-Hand Saddles – Additional Conditions

Due to the nature of second-hand goods, second-hand saddles are subject to additional conditions.

• Second-hand saddles are assessed prior to sale and described accurately at the time of listing
• Saddles may show signs of wear consistent with age and use
• Saddle fit is not guaranteed and remains the responsibility of the purchaser

Second-hand saddles are sold as-is and are not eligible for return or refund for change of mind or fit issues.

However, your rights under Australian Consumer Law still apply. If a second-hand saddle has a major fault that was not disclosed prior to purchase, please contact us within 48 hours of purchase so the matter can be reviewed.

Questions?

If you have any questions about returns, refunds or second-hand saddle purchases, please contact us at: admin@saddleupboonah.com.au