Return Policy

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At Saddle Up Boonah, we want you to be completely satisfied with your purchase. If you're not happy with your purchase for any reason, please contact us within 14 days of receiving your order by emailing admin@saddleupboonah.com.au. Include your order number, contact details and the reason you are seeking to return the product. We will contact you ASAP to commence the returns process.

To be eligible for a refund:

  1. The item must be returned in its original undamaged packaging.
  2. The item must be unused, unworn, unwashed and undamaged.
  3. The item must have all original tags still attached.
  4. Your item must not have been on sale or reduced to clear when you purchased it.
  5. You must provide a copy of the receipt or proof of purchase.

Please note:

  • Customers are responsible for return shipping costs, unless the return is due to a faulty product or an error made by Saddle Up Boonah.
  • If your return does not satisfy the above conditions, unfortunately it will not be accepted and it will be returned to you.
  • Any refunds due will be processed within 7 business days after we receive and inspect the returned item.

If you have any questions or need further assistance, please don't hesitate to contact us.

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